W1) How long does the Wisepill Dispenser Battery last?

 

Wisepill Dispenser : 2 to 3 months

evriMED1000 :

  • Standard battery : 2 - 3 months with normal usage (longer in power saving modes)
  • Extended battery : 3 to 4 months with normal usage (longer in power saving modes)

evriMED500:

Alkaline batteries : - 12 months


W2.)How long does it take to charge a LIPO Battery?

The following approximate charging times can be expected:

Charging  the battery inside the Pillbox using a USB charger

  • Standard battery on the Wisepill Dispenser using a personal charger: - 4 hours
  • Standard battery on the evriMED1000c using a personal charger  - 4 hours 
  • Extended battery on the evriMED1000c using a personal charger - 7 hours 30 minutes

Charging  the battery outside of the Pillbox using the Quad multi-charger

  • Standard battery using the Quad Multi Charger - 3 hours (Setting on 1 Amp)
  • Extended battery using the Quad Multi Charger  -5 hours (Setting on 1 Amp)

W3.) Why does the device not connect to the Server

If no heartbeats or medication events are showing on the Server, check the following:

  •   Has the SIM card has been properly inserted?
  •   Has the battery been plugged properly in and charged?
  •   Has the  SIM card been properly activated? - For Aeris SIM cards, contact Wisepill support
  •   Do you have cell phone coverage in your area?
  •  Is the device has configuration correct? The following tools can be used :
    • The Wisepill configurator for Wisepill devices
    • the evriMED TECH Tool for evriMED devices