W1) How long does the Dispenser Battery last?
Battery Life, Normal Mode - 2 to 3 months
Battery Life, Normal Mode : 1100 mAh 2-4 months, 1800 mAh 3-5 months
Battery Life, Battery Saving Mode : 1100 mAh 4-6 months, 1800 mAh 6-8 months
Battery Life, Normal Mode : Alkaline batteries : 12+ months
W2.)How long does it take to charge a LIPO Battery?
The following approximate charging times can be expected:
Charging the battery inside the Pillbox using a USB charger
Standard battery on the Wisepill Dispenser using a personal charger: - 4 hours
Standard battery on the evriMED1000c using a personal charger - 4 hours
Extended battery on the evriMED1000c using a personal charger - 7 hours 30 minutes
Charging the battery outside of the Pillbox using the Quad multi-charger
Standard battery using the Quad Multi Charger - 3 hours (Setting on 1 Amp)
Extended battery using the Quad Multi Charger -5 hours (Setting on 1 Amp)
W3.) Why does the device not report to the Cloud Server?
If no heartbeats or medication events are showing on the Server, check the following:
Has the SIM card has been properly inserted?
Has the battery been plugged properly in and charged?
Has the SIM card been properly activated? - For Aeris SIM cards, contact contact email@example.com
Do you have cell phone coverage in your area?
Is the device configuration correct? The following tools can be used :
The Wisepill configurator for Wisepill devices
the evriMED PC application (Manual configuration Mode) or Cloud Server (Automatic Configuration mode) For Automatic configuration mode contact firstname.lastname@example.org
W4.) What materials are used for the Wisepill Housing and what standards are applicable
The Wisepill housing is made from polycarbonate-ABS and the pill cartridges are polypropylene (suitable for food and pharmaceutical packaging
The product meets the following environmental requirements and has been certified to comply with Product Safety standard IEC 60950-1:2005:
Ingress protection for electronics – IP44 (protection against foreign solid objects with a diameter of 1mm or more and “Water splashed against the enclosure from any direction shall have no harmful effects”) excluding USB cover.
Ingress protection for contents of pill boxes when in unit – IP43 (protection against foreign solid objects with a diameter of 1mm or more and “Water sprayed at an angle up to 60° on either side of the vertical shall have no harmful effects”